Appointment Policies

We want to co-create the best possible experience with each of our clients.  To facilitate our work, we have the following policies regarding cancelled appointments and late arrivals.

Cancellations and Missed Appointments

If you wish to cancel or reschedule an appointment, please call or email us at least 48 business hours in advance of the appointment.  If you cancel with less than 48 business hours notice or if you fail to appear for your appointment, you will be charged for the full amount of the session.  Please note that insurance providers often do not reimburse for missed appointments.  In addition, you will be required to prepay for future appointments at the full rate.

Late Arrivals

A block of time has been reserved for your appointment.  If you arrive late, your appointment will end at the scheduled time, and you will be charged for the full appointment. This allows us to see each patient as scheduled.  In addition, if your late arrival results in an inability to complete your review, you may be asked to schedule an additional appointment.